Each year we conduct a satisfaction survey with our school district staff. It’s a relatively short survey, and we’ve used many of the same questions multiple years in a row. Our goal is to track customer services. For example, we don’t ask questions related to the latest gadget or gizmo… instead, we focus on fundamental customer service points – as our belief is that quality customer service will always be needed regardless of the device.
Our tech staff is still going through the survey results, but here’s a copy of the overall results.