Student Chromebook Tech Support during COVID

Student Chromebook Tech Support

If students have any problems with their Chromebook during the Coronavirus/COVID-19 closure, please fill out the form below.  If our technicians can repair the device remotely, we will contact you to coordinate details.

If the technicians determine the Chromebook cannot be repaired remotely, we will schedule a time for you to drop off your device to the Learning Resource Center and receive a replacement device.

Steps for Support

  1. Complete Form – https://discover.wdmcs.org/Chromebook-tech-request

    1. If you are unable to fill out this form, please call 515-633-5100.

  2. You will be contacted by a member of the tech department within two business days.

  3. If we are unable to fix the Chromebook issue remotely, we will schedule a specific time for you to stop by the Learning Resource Center, 3550 Mills Civic Pkwy.

    1. You must be on time for your appointment, as we are limiting the number of people who can enter the building.

    2. Please bring your Chromebook and charger with you.

  4. Because of this process, you may not receive your original Chromebook back after repair. If you have any decals on your Chromebook that you want to keep, please remove them before turning in your device.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s