Author Archives: Brian Abeling

About Brian Abeling

Director of Technology, serving West Des Moines Community Schools

Dates for installing new wireless access points

During the next three weeks, we are installing new wireless access points across the entire district.  As each wireless access point is replaced, that specific room will lose wireless access, but only for a few minutes while the new one is being installed.

 

BUILDING DATES
Clive June 11th
Crestview June 11th
Crossroads June 15th
Fairmeadows June 10th
Hillside June 8th
Jordan Creek June 3rd
Western Hills June 15th
Westridge June 4th
Indian Hills June 12th
Stilwell June 8th & 9th
Southwoods June 4th & 5th
Walnut Creek June 10th
Valley June 16th thru 19th

What staff think of our district technology services…. 2020 edition.

Each year we conduct a satisfaction survey with our school district staff.  It’s a relatively short survey, and we’ve used many of the same questions multiple years in a row (in fact, this is the 20th year of the survey). Our goal is to track customer service.  For example, we don’t ask questions related to the latest gadget or gizmo… instead, we focus on fundamental customer service points –  as our belief is that quality customer service will always be needed regardless of the device.

Our tech staff will be going through the survey results, but here’s a copy of the overall results.

Download the overall results,  the list of items are going well, and the list of suggestions/improvements.