Category Archives: for Parents

Student Chromebook Tech Support during COVID

Student Chromebook Tech Support

If students have any problems with their Chromebook during the Coronavirus/COVID-19 closure, please fill out the form below.  If our technicians can repair the device remotely, we will contact you to coordinate details.

If the technicians determine the Chromebook cannot be repaired remotely, we will schedule a time for you to drop off your device to the Learning Resource Center and receive a replacement device.

Steps for Support

  1. Complete Form –

    1. If you are unable to fill out this form, please call 515-633-5100.

  2. You will be contacted by a member of the tech department within two business days.

  3. If we are unable to fix the Chromebook issue remotely, we will schedule a specific time for you to stop by the Learning Resource Center, 3550 Mills Civic Pkwy.

    1. You must be on time for your appointment, as we are limiting the number of people who can enter the building.

    2. Please bring your Chromebook and charger with you.

  4. Because of this process, you may not receive your original Chromebook back after repair. If you have any decals on your Chromebook that you want to keep, please remove them before turning in your device.

Ability to call/text from Infinite Campus is being turned off on July 1st.

Starting on July 1st,  our staff will no longer be able to send phone calls or text messages to families & students through Infinite Campus.

Q1.  Did Campus lose this ability?
A1.  No, instead our school district is dropping this portion of the service and moving to a different service.

Q2.  So our schools will still be able to send out automated phone calls or text messages?
A2.  Yes!  Instead of using Campus, you’ll need to contact School Community Relations and they will work with you to use BlackBoard for sending out notifications.

Q3. What are some examples of who used the calling/texting options?
A3.  Some schools have used the calling/texting to send out automated attendance calls, reminders of events, etc.

Q4. Will we still be able to send out emails through Infinite Campus?
A4.  Yes, we still have the ability to send out emails turned on in Infinite Campus – however, it is likely that this feature will also be phased out over time, as we’ll eventually be using Blackboard for our communication needs.