Tag Archives: customer satisfaction

What parents think of technology in our school distict.

For the past three years, we have conducted a short on-line survey with our parents regarding technology in our district.  Here’s a quick summary of the results…

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Download a copy of the survey and the full results (including all comments)

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Sample comments regarding things that are going well…

* I like the new late assignments alert.

* Love getting the emails. That’s the most help for me as a parent. The emails with missing assignments is really a help. Thank you for sending those.

* I really like Infinite Campus being able to check grades and lunch accounts (what food is purchased). Daily school messages are helpful — I especially like how VSW puts a BOLD heading for each announcement as it makes it easy to find the areas that apply to my child only.

* I was thrilled to find out my son’s kindergarten class was receiving 3 ipads! I would love to see them using them more in the classroom. I also love the idea of using the laptops in the classrooms!

* The iPads are fabulous. Would be nice to see more of that.

* I like that flyers are electronic now. It prevents issues with them getting lost.

* I HIGHLY enjoy the ability to schedule PT conferences online! That has been a blessing!

* I have been impressed with the ability for me to interact with my child and teacher while deployed with the Army. I was able to conduct 2 parent teacher conferences and talk to the class via video while deployed in Afghanistan. This is extremely important to our family since I am gone for several months throughout the year.

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Sample comments regarding suggestions for improvement…

* Use of technology is inconsistent between grade levels. Some teachers are really involved in technology and others are not. That is understandable but the discrepancy is pretty big.

* I believe that for the most part Valley is using technology well, I am disappointed with the continued notification of my children being absent from a class, when in fact I have called the school or they have had a note, this is often teachers not being aware or maybe the office not making the teachers aware and all is does is make for more confusion. Also they have been counted absent with they are at a school sponsored event, again, lack of communication.

* The weekly emails have some repeated content and the line spacing is bad, most of the time it all runs together. I would suggest different  formatting

* send text message instead of phone calls.

* Often I get an automated message from a teacher – but they do not tell me who they are or what subject they are teaching. With multiple kids in school it’s not easy to know which Math or Science or whatever teacher this is – and to which kid it pertains.

* I have a daughter at VSW and Fairmeadows. DAILY, I receive a minimum of 3-5 emails from West Des Moines Schools. It’s TOO much! I have stopped reading them and end up missing important info.

* I would like to see due dates of all assignments on Infinite campus so I can monitor my child’s work and progress. Too often we receive a late/missing assignment notice when it is too late!

* I would also like to again request that the Campus Portal say Infinite Campus on the district page. Why are two terms used for the same thing?

* We are always called/emailed when our son at Valley HS has an excused absence and has provided a note to the office. Why are notes even asked for if they are ignored EVERY time and we have to contact the office after the fact anyway? This is a terrible problem with the office and is extremely inconvenient for the parents.

* more use of iPads and laptops in education

* You need to rework the daily email messages. On most days, I receive 3-8 messages from the schools, and most of the content is repeated from the prior days’ messages. Valley Vibes is especially bad at repeating the same content for days if not weeks.

* I cannot tell you how many different times I fill out the same basic contact information for each child each school year.

* Stop using the virtual backpack…I really think the elimination of paper handouts for community are really damaging the numbers of community programs such basketball, softball, baseball.

What our staff thinks of our district technology services…

Each of the past 12 years, we’ve conducted satisfaction surveys with our school district staff.  It’s a relatively short survey, and we’ve used many of the same questions each year. Our goal is to track customer services.  For example, we don’t ask questions related to the latest gadget or gizmo… instead, we focus on fundamental customer service points –  as our belief is that quality customer service will always be needed regardless of the device.

How the survey works:
All staff receive a short on-line survey. Each question is a positive statement such as, “When members of the district technology departments visit my building, they are courteous and treat the staff and students with respect.”   Users are asked to rate the statement as: Strongly Agree,   Agree,  Disagree,  Strongly Disagree, or  I don’t know.

 
For the summary charts below,  % Strongly Agree + % Agree =  Approval rating (which is the blue bars below).  In other words, we only count if they positively agree with a statement.  If we scored a 90% approval rating, that means 90% of the responses were Strongly Agree or Agree.
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For the charts below….
Overall = How we did based on all survey responses
Teachers = How we did based on classroom teacher responses only
Support = How we did based on support staff responses only
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Comments from “What are we doing well?”

WORKORDER RESPONSE TIME:
+ Prompt and effective response to questions and other requests for assistance. Thank you!
+ Always friendly and willing to fix any problem
+ I am very impressed with the speed with which work orders are addressed.

TECHS ARE GREAT:
Technicians are great and very competent
+ The technicians are the probably the best example of this. The teachers really appreciate them.

INITIATIVES:
+ LOVE the laptop and iPad initiatives.
+ The addition of iPads has been wonderful for small group instruction.

TRAINING:
+ Good pushing out of new technology through the train the trainer model and making people take a class to be able to be independent, trained users.

COMMUNICATION
+ Communication is timely–from workorders to if we are having technology problems in the district, such as internet problems.
+ Fabulous job keeping us updated on tech plans – long term as well as short term.
+ I am impressed with the level of transparency that the technology department has with district employees.
+ I have been with the district 6 years and I see them continuing to improve.
+ Love the updates on real teachers using real technology in their rooms..makes everything seem “doable”

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Comments from “What suggestions do you have for improvement?”

iPAD DESIRES:
+ I know that district funding is, of course, an issue, but 3 ipads is not really enough.
+ More IPADS for a classroom. I could do a lot of differentiation with 5 IPADS.

EQUITY:
+ I have heard some teachers concerned that newer tecnhologies (i.e. iPad) are only made available to those who take a class.
+ I don’t understand why the district is offering iPad classes with a limited number of iPads. We are creating inequality among classrooms and buildings. I am very frustrated by this.
+ My concern is that we are creating haves and have nots in access to technology for students. (Ipads)
+ Offer the Apple Ipad to everybody not just a select few.

TRAINING:
+ More mini training sessions on specific programs like Edmodo and dropbox.
+ More technology training for secretaries
+ Would be great to see follow up classes to deepen the use once they are out
+ Infinite Campus- feel like we are just scratching the surface.
+ I think perhaps more Wednesday staff development from tech services would help many staff members.
+ We need some more training in our building to tap the full potential of what we can do with technology. We often hear, “We are only scratching the surface”

1:1 DESIRES:
+ How about 1:1 iPad for students?
+ I would still like to see a one-on-one initiative for high school students.


CONCERNS:
+ It takes FOREVER to log on to the new computers… (Brian’s note: this is specific to new Windows 7 laptop in a few specific buildings and is our current #1 issue)
+ I think we should be less liberal about allowing so many private wireless devices onto our network.
+ when will we have on-line registration?
+ A better FAQ/Support page for district tech. issues.
+ Continuing to address the ever-difficult issue of maintaining enough bandwidth